Choosing which call scheduling program to buy has never been easy. Earlier, it was because there were very few programs available. Today, ironically, it is because there are too many! Doctors are very confused as to which program they should buy – sometimes, too much choice can be as bad as too little!
Physicians who wish to enhance their practice and provide better care and service to their patients by using technology are on the right track. Unfortunately, they don’t always go about it the right way. Some of the important mistakes doctors make are highlighted below.
1. Wanting too many bells and whistles:
Some doctors want their call scheduling software to do everything for them - even pay their taxes (Just joking! ). Sometimes putting too many things in your software tends to delay its deployment and make it too complicated to use. Often, some doctors will end up not buying any program at all, because it does not have everything which they want – which means they deprive themselves of a great opportunity of improving their efficiency in 80% of their practice. That’s what we recommend sticking to the basics - your aim is to improve your practice - not to solve the world healthcare crises.
2. Trying to save a penny:
It’s a simple fact of life that investment reaps rich rewards. Why haggle over a few dollars and try to find the cheapest option? Negotiating is great, but choosing quality, support and peace of mind is far more important than trying a save a few bucks. It’s easy to get a local company to make a simple, unsupported database for you to manage your patient’s addresses. However, in the long run it makes more sense to invest a little more in good software – preferably from a company which is completely focused on the healthcare space. Medical practice is a complex domain, and an software engineer who doesn’t spend time understanding this cannot make a good product. This is why the early successful packages were created by doctors because they did have the right idea. However, they did not have the savvy to remain up-to-date with the latest technology. Please stop acting like a miser in choosing a package. Every doctor I know earns enough to invest in a good package which will enhance his practice. Choose your vendor carefully – after all, you want them to be your partners for life, and for this, they need to make enough profit?
3. Losing sight of the basics – KISS :
Your primary aim is to improve your productivity, and you should always keep this in mind! Anything else should come later. For example, we have clients who request Accounts integration in their software. But delaying an order or cancelling an order based on just this one feature is unjustified. Nice to have is not the same as “essential” – and adding too many features just results in “bloat ware”. It is a mistake to want your software to do too many things right from the start. Get what is essential, and build from there.
4. Waiting for something better:
Doctors often keep on waiting for something better to come along. Unless you don’t jump in the water, you aren’t going to learn how to swim! Some of the best run private clinics have been early adopters of technology. Today they might still be using legacy systems, but they are much better run than non IT friendly setups. It’s true that software will evolve over time, but you cannot wait for perfection. It is a mistake to wait when you can always upgrade if you want to later on!
5. Thinking your staff shares your vision:
Many good doctors buy the perfect software and then find that it does not help them manage their physician schedule at all. Often they blame the software for being unfriendly or useless. Most doctors fail to understand that their staff is one of the key stake holders in this process. Unless the staff uses the software, it is bound to fail. The software may be the best in the world, but if it is not used properly, it isn’t living up-to its potential. Doctors need to be firm and to share their vision for the software with their staff. It is a mistake to assume that software will be easily adopted by support staff, nurses and fellow doctors. Provide lots of training – and if some members refuse to use this, you need to take them to task.
6. Not nurturing innovation:
The biggest stake holders in this industry are the doctors. It is important for them to nurture innovation. Sometimes it is valuable to take a risk or allow a software company to go that extra mile in providing a feature which will change the process flow of your clinic. Doctors who refuse to try out products which provide extra features or new age ideas because they do not understand its utility are closing the door on innovation. A doctor who asks me to block some modules to save money because he feels he will not use them is basically closing his own mind to the potential of using new processes to improve his practice. Do not buy the module in the beginning, but keep an open mind. Even when doctors do not ask for the SMS or Email Plug-in, we still leave it on the User Interface, because just seeing that button there will make them wish it was active when they want to send out a report or reading instantly. Once they see the value, they can always buy the module later on.
7. Underestimating the complexity of your needs:
Running a clinic is like running a small business. It’s a complex enterprise, and often doctors over estimate their ability to do a good job. Ideally, you should be focused on taking care of your patients, so your staff can run the clinic. If you find you are spending time on routine administrative tasks, this means you are wasting your time and money. There are only 24 hours is your day – learn to use them sensibly. A good scheduling software program will help you to improve your productivity and that of your staff, if you use it to its fullest extent. Don’t get stuck using the "free" program which was designed for a small shop – you will end up being unhappy and dissatisfied.
8. Delaying a decision:
The single biggest mistake a doctor makes in buying call scheduling software is when he delays his decisions – whether it is thinking about his needs; talking to the vendor; spelling out his requirement; installing the program ; or getting training for his staff. As a result, the vendor is frustrated; the doctor is confused; the staff is anxious; and patients continue to remain unhappy. Start small – but start today!
9. Not providing enough time for training:
While doctors understand that learning a new medical procedure can take time, unfortunately, they are not willing to invest the same time in training their staff – and themselves – in learning how to use the software properly. This can cause a lot of frustration and when this happens, many doctors just give up on the idea of using any software at all, because they feel their staff is too stupid.
By avoiding these 9 mistakes that doctors make when choosing physician software you will save yourself, your practice and patients a lot of time and money.