Has this ever happened to you? You've purchased the software, the features are great and just what your Physicians seem to keep mentioning everytime you turn around. As a Scheduler, you have been benefiting from it, but your Providers continue to be stuck in the "old way" of using and accessing the On Call schedules. Great features, but MY Docs will never log in!
“Ask Anne Syndrome” and the On Call Schedule
It’s 2:00pm and you have a few more hours until the end of your workday. You suddenly remember a promise you made to your kids to attend their first baseball game a few weeks away. Your vision blurs, your head spins as you try to remember if you are On Call that weekend! You develop a burning itch in your fingers to dial-up Anne and verify if you are On or Off as a small sweat breaks out on your forehead. You feel the rising anxiety in your body in anticipation of what she will say, mixed with frustration and a hint of anger at the entire situation. “Why can’t I fix this myself?” you think, rubbing the pain in your neck.
“Hurry Anne, please hurry… I have a patient waiting and I don’t want to let my family down.”
Why can't I just play with the autoscheduler and get the best results? In fact, why do I need a trainer at all? Why shouldn’t I just explore on my own?
Short answer: you CAN just play and explore on your own, but is that the best use of your time?
Most software that is capable of handling unique situations has at least some complexity and users generally benefit from training to save them time and frustration re-discovering best practices ... usually.
WHY Is a Kickoff meeting important?
Your Kickoff meeting can make or break your Implementation Process. This is your chance to generate a positive point of view towards your Enterprise On Call software installation and establish why you think the project is important. The idea is to show folks a preview of what end-result views might look like as well as explain WHY you are moving forward with Call Scheduler, as well as spread internal understanding of your overall goals. When affected staff can hear how change may impact their workflow, they are more likely to embrace the change and help drive further consensus. How can you best accomplish this mission?
Using Physician scheduling software is only part of the solution for On Call scheduling. Obviously, software takes much of the guesswork out of creating a fair, efficient schedule, but scheduling is still part art, part science, and part evaluation by a skilled Scheduler before final release to ensure the overall "Gestalt" works.
The science... the software scheduling engine, rules, time-frame for an optimal schedule, balanced tallies, equitable spread, various reports
Are you continuing to use paper, word or excel to create and publish your On Call?
Are you possibly printing or emailing the updates?
Are you contributing to the problem?
Are you pissed off enough to change?
On-Line, interactive physician On Call schedules are just what the doctor ordered. The consequences of inaccurate On Call schedules ripple across Healthcare, hurting various Stakeholders... Including Grandma and Babbly Jr.
Here's how the "pain flows" ...
1. Clinic-Staff/ patient scheduler
What does it take for a client to say “We feel like we are your only project!” What are some of the first things you think of when you picture “Software Implementation”? Perhaps, kickoff meetings, long term buy-in, deadlines, stakeholders, process and change management come to mind.
6 potential trouble spots to monitor when sharing on-call coverage with another Clinic.
With the changing dynamics in the composition of physician groups and increasing Providers’ expectations for life/work balance, it is has become more common to share the on-call duty with another compatible Clinic or Group. In well-run groups, there is a shared culture that resonates with the Partner-Group. However, even the best situations can have simmering coverage disputes and sore spots. Here are a few things for the Scheduler in charge of the shared On-Call calendar to look out for.