When a new physician took over the on-call schedule for Eastern Oklahoma Ear, Nose and Throat Clinic, change could not come fast enough. The practice needed to manage phone and call for emergency medicine at two hospitals and major trauma at a children’s hospital while taking in account which providers have privileges at which hospital.

Download the report to read how Dr. David Hall, MD, effectively manages multiple layers of call between multiple locations and achieve these results:

• Reduce confusion and errors.
• Increase - and ensure – fairness.
• Decrease time answering questions.