It was not long after the new 7 Day Urgent Care Clinics began opening that Dr. Hans Bellam, M.D. realized that they had missed something. Between 15 providers and 16 receptionists, the requests flooded the call scheduling coordinator in every format - and were mounting without a system in place to handle the volume. Frustration, of course, ensued when requests were not included in the schedule and staff had to rework and re-distribute the schedule.

Download the report to read how Dr. Bellam overcame this serious scheduling slip-up and saw an immediate impact on the business.